We are sorry to hear you believe you may have been a victim of identity theft. We take these matters very seriously! Please send us an email at firstname.lastname@example.org so we can take a look into your situation.
We suggest that you change the password and update any passwords to other bank accounts to further protect yourself. We don't use credit reports to approve our accounts, but you may want to consider placing a fraud alert on your Credit Bureau Report. Please access www.AnnualCreditReport.com, where you can receive a free copy of your credit report from each major Credit Bureau each year.
We also suggest accessing the Federal Trade Commission (FTC) website below for helpful information on how to protect and recover your identity when you have become a victim of ID Theft.
Federal Trade Commission -Report Identity Theft and Get a Recovery Plan https://identitytheft.gov/
The Office of the Comptroller of the Currency (the OCC - our regulator) also provides helpful brochures to assist you in protecting your identity.
You Have the Power to Stop Identity Theft:
How to Avoid Becoming a Victim of Identity Theft: