Submit a request

For privacy and security, Varo can only service email inquiries from the email address associated with your account

On the My Varo tab, tap Statements and Documents > Account Statements. Choose the account, then the year and month of the statement you need. Click the checkbox if you are having difficulties accessing bank statements in app

Include the month and year (MM/YYYY) to ensure the right bank statement is produced.

How much do you need your selected type of limit increase changed to?

By checking the above box, I confirm that I have attached a clear image of one of the following valid documents: Valid US Passport, Driver's license or government-issued identification card, US Military ID [active or retired (Only front of ID required, please block out the barcode)], or Permanent resident card.

A driver’s license alone is not sufficient. Examples of accepted documents include: Court-ordered change of name, a certificate of naturalization AND a valid State ID showing the new name (first and last names), or any other legal document reflecting the name change. By checking the above box, I confirm that I have attached document(s) showing legal proof of name change.

By checking the above box, I confirm that I have attached a picture of my social security card showing the correct social security number.

Check the above box if you have issues completing this step through our automated system.

By checking the above box I confirm that I have attached both: 1. A clear image of one of the following valid documents: Valid US Passport, Driver's license or government-issued identification card, US Military ID [active or retired (Only front of ID required, please block out the barcode)], or Permanent resident card. 2. A clear selfie of you holding your same ID provided above.

Log into your Varo app, tap My Varo > Personal Details, click the pencil icon > enter new address information.

By checking the above box, I confirm that I have new information or documents to provide. This can include:
Receipts, contracts with the merchant, order confirmations, 3rd party expert opinions, information regarding conversations with a merchant, etc.

You cannot dispute a pending charge. The charge must be settled on your account before we can file a dispute.

If these transactions do post to your account, please call us so we can file a dispute on your behalf. We also recommend reaching out to the merchant for a resolution as they may be able to assist you before the transaction posts to your account. If you believe there has been unauthorized activity on your account, lock your card in your Varo app and call us immediately so we can send you a replacement in the mail. Call our customer support team at 1-877-377-8276. For instructions on how to lock your card, visit https://support.varomoney.com/hc/en-us/articles/360001163346-How-do-I-lock-my-debit-card-

(1) Login into your Varo app, or website, tap the My Varo icon > Disputes, and select the dispute you’re looking for. (2) Or Contact our live chat team in your Varo app, tap My Varo, then in the Help and support section, tap Contact us then select Chat with us.

By checking the above box, I confirm that I have attached all 3 requested documents. 1. A clear image of one of the following valid documents: Valid US Passport, Driver's license or government-issued identification card, US Military ID [active or retired (Only front of ID required, please block out the barcode)], or Permanent resident card. 2. A clear selfie of you holding your same ID provided above. 3. Proof of address. Proof of address documents must be out of the envelope showing your name, physical address, and be visibly dated within the past 45 days.

For help with filing a dispute, setting up mobile wallet (Apple Pay, Google Pay, etc.), or login troubleshooting, call our customer support team at 1-877-377-8276.
For help with anything else, our live chat team is available 7 days a week. Just log in to your Varo App, tap My Varo, then in the Help and support section, tap Contact us then select Chat with us. Visit our FAQ help page to view our operating hours: https://support.varomoney.com/hc/en-us/articles/360000334946-How-do-I-reach-customer-service-

See our full list of email addresses here: https://support.varomoney.com/hc/en-us/articles/21991755876116-Non-Customer-Support

Any information you can provide regarding the following will help our investigation. For example: the first and last name that is associated with the Varo debit card you may have received in the mail, the last four digits of the debit card number, your email address that we may have sent correspondence to regarding the account opening. For further ways to protect yourself, please visit our FAQ: https://support.varomoney.com/hc/en-us/articles/8933497143188-What-do-I-do-if-someone-opens-an-account-in-my-name-

If you can login to the Varo Bank app, our live chat team is available 7 days a week. Just tap My Varo and select the Help and support section. Tap Contact us and select Chat with us. Visit our FAQ help page to view our operating hours: https://support.varomoney.com/hc/en-us/articles/360000334946-How-do-I-reach-customer-service-

Tell us any other details, and we’ll reach out soon. Never enter sensitive info like your card number or social security number.

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