We have multiple tools to verify your identity and to make your account information secure. We follow US banking regulations to verify the identity of each of our customers.
When authenticating your phone number and/or email address you'll receive a one time password to validate your device. If you don't receive the code you may request another one in your app. Also, make sure the email didn't land in your Spam/Junk folder.
Contact us if you still don't receive the code to verify your device and log in.