Confirm the following if you’re having trouble logging into your Varo App:
- Make sure you are connected to the internet and be sure that your phone is “connected to internet”.
- Try logging in without wifi, but be sure that your phone is “connected to internet”.
- Disconnect from any VPN (Virtual Private Network) during login (as this may block access).
- Verify the spelling of your username and password are accurate.
- Verify your app is updated to our most recent version:
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Turn on automatic app updates for Google Play* and Apple Store*. If automatic updates have not been enabled, you can update the app from the Apple or Play store:
- Apple IOS: Settings > General > Storage > navigate to the Varo App.
- Android: Settings > Apps or Manage Apps > select Varo App and scroll to App details.
After the troubleshooting above has been completed, continue with the following:
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Click Log In > enter your username (email address or phone number on file) > enter your password.
- If your app does not work, consider trying to use a private internet browser such as Safari or Chrome. You may need to clear your browser cache.
- Click Forgot Password if you need to reset your password. You’ll receive a temporary code that you’ll enter in the app and follow the prompts to create a new password.
Didn’t receive a code?
- One-time password (OTP) SMS codes and email verification links from Varo can take up to 30 seconds to arrive. Check your Spam folders. Wait at least two to three minutes before requesting another to avoid being temporarily blocked, or using an incorrect link or code.
- Opting out of SMS and e-mails from Varo will impact your ability to receive OTP notifications.
- Varo only sends OTP verifications to the email address or phone number that we have on file. If you recently changed your phone number, please select email to receive your code. If you recently changed your email, please select phone/SMS. For your security, we may request authentication on both.
- Don’t give either of these codes to anyone, including those on social media claiming to be Varo. A Varo employee will never need to ask you for this code. Learn more about Social Media Sweepstakes and Scam Prevention.
If you’re still unable to log in after following the troubleshooting steps above, contact us. Our team can guide you through troubleshooting and resetting your password online or in your app, but we are not able to reset your password for security purposes.
*Links to external websites are not managed by Varo.