Transaction errors happen, but Varo will pursue every option available through our dispute process, no matter the account status.
There are two different categories of disputes:
- Unauthorized or fraudulent transactions* - Your card was lost/stolen, or someone obtained access to your payment information.
- Errors with valid transactions - You gave permission for the transaction, but a merchant error occurred. Such as, but not limited to, the charge being a different amount than expected, charged for a canceled subscription or scheduled payment, or you were double charged..
If a transaction(s) posts to your Varo account that you would like to dispute, Contact Us.
*To prevent additional fraudulent charges, we'll cancel any affected card(s) and send you a new one. You can always protect your card by locking it in the app.