Transaction errors happen, but Varo will pursue every option available through our dispute process, no matter the account status.
There are two different categories of disputes:
- Unauthorized or fraudulent transactions(1) - Your card was lost/stolen, or someone obtained access to your payment information.
- Errors with valid transactions - You gave permission for or recognize the transaction, but a merchant error occurred. Such as, but not limited to, the charge being a different amount than expected, charged for a canceled subscription or scheduled payment, or you were double charged.
⚠️If you're experiencing issues with the quality of goods/services or didn't receive goods/services purchased with your Varo Debit Card or Varo Bank Account, you'll need to work directly with the merchant for a resolution. Varo is not responsible(2) for quality, safety, legality, or any other aspect of any goods or services purchased using a Varo Bank Account.
If a transaction(s) posts to your Varo account that you would like to dispute, Contact Us.
(1) To prevent additional fraudulent charges, we'll cancel any affected card(s) and send you a new one. You can always protect your card by locking it in the app.
(2) To review our terms and disclosures, please revisit the Varo Bank Account Agreement, which can be found on our Privacy and Legal web page.
Find the Privacy and Legal page here: https://www.varomoney.com/privacy-legal/.